TEAMSTEAD SUPPORT

Support and cancellation

Contact Teamstead Software at cartersites@yahoo.com for setup, account recovery, employee invitations, billing questions, incorrect charges, or a company data request. Include your company name and a description of the problem. Do not email passwords, payment card details, passkey data, or private invitation links.

Account recovery

Employees should ask their workspace owner for a new recovery link. If the company owner is locked out, contact Teamstead Support from a known company contact address. We will verify authority before preparing operator-assisted recovery. The owner should add a backup passkey from Security & privacy before relying on the workspace for daily operations.

Cancel a subscription

The company owner can open Company Billing and the Stripe customer portal to cancel renewal. Cancel before the 30-day trial ends to avoid the first charge. A paid subscription remains available until the end of its current billing period unless Stripe displays different terms. Refund requests are reviewed individually; contact us about an incorrect charge.

Payment problems

After a payment failure, there is a seven-day grace period before company access pauses. Update the payment method in Company Billing. Cancellation or paused access does not itself delete company data.

Company data

The verified company owner can request an export, correction, or deletion. Tell us the company name and requested action. We will confirm authority and explain the next steps before a destructive deletion is performed.

Before contacting support

• Try the saved passkey again and confirm the device has internet access.
• Record the page, approximate time, and what happened without including private links.
• For supplier results, record the part description, supplier, and result timestamp.

Support information updated October 27, 2026.